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Marco Campana

Blog Posts:

AMSSA Lecture: Telling a Story Through Data Visualization (webinar recording)
Published on: April 16, 2021
Settlement and integration service providers collect and use data on a daily basis. While the data we collect is essential, interpreting the meaning of the data can be a challenge. The AMSSA Lecture: Telling a Story Through Data Visualization will get you thinking about the data you collect and how you can use it to tell a story.
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Digital transformation in settlement services (webinar recording)
Published on: April 16, 2021
This 2019 webinar focused on enabling service transformation through digital transformation. It described how digital transformation is more than implementing software, developing a mobile app or upgrading digital infrastructure. It is about changing the way you provide services and enhance client outcomes, by leveraging digital capabilities.
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AI, Data and Improving Service Delivery (Metropolis conference 2021 recording)
Published on: April 13, 2021
This session focused on how cutting-edge technology has the potential to support and enhance current models of service delivery through automation and the application of solid data analysis. Presenters shared current and practical applications of AI and other technology innovations in the sector.
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On information sharing and sense-making
Published on: April 11, 2021
I'm sharing a bunch of really great workshop and webinar recordings along a loose theme - information seeking, sharing, and sense-making. Each of these recordings stand alone, but they are worth considering along this theme and all contribute to some aspect of it.
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AMSSA Lecture: Francophone Immigration and Integration (webinar recording)
Published on: April 11, 2021
In this AMSSA Lecture: Francophone Immigration & Integration, Dr. Suzanne Huot discusses findings from her research,
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Settlement Sector & Technology Task Group AMSSA Lecture (webinar recording)
Published on: April 11, 2021
In this March 29, 2021 AMSSA Lecture: Settlement Sector and Technology, we discussed themes from the Task Group’s findings.
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Canadian immigrant and refugee-serving sector communities of practice
Published on: April 11, 2021
Ongoing professional development, training, and learning is essential in our sector. There isn't enough consistent, ongoing, funded, and baseline training that occurs. For many, it's a task that individual workers must take on and maintain. That learning can take place formally, through courses, webinars, workshops, conferences, etc. It can also take place informally (or formally) in Communities of Practice. Here are some learning spaces that are specific to the sector, where both formal and informal learning takes place.
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Overcoming Digital Divides - a Focus on Low-Income Communities (webinar recording)
Published on: April 10, 2021
What can be done to ensure low-income households can secure needed digital resources and reliable internet connectivity to excel during this trying time? What policy solutions can help enhance low-income communities’ access to quality internet?
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Pandemic Communication and Language Gaps (session recording)
Published on: April 9, 2021
This Language Advocacy Day panel focused on promising practices and lessons learned during the past year, including gaps and unaddressed issues, as well as the creation and distribution of effective multilingual information.
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Lighting the Way - Leveraging Knowledge for the Future of Settlement
Published on: April 9, 2021
At the recent Metropolis conference, I was invited by World Education Services (WES) to participate on a panel looking at knowledge mobilization and knowledge management in the immigrant and refugee-serving sector. This panel highlighted the value of knowledge management and mobilization for informed decision-making within the settlement sector. Panelists discussed ways to balance knowledge mobilization while mitigating information fatigue, particularly as the pandemic has led to increased digital communication.
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I try to stay on top of technology and innovation news, trends, and good ideas in the immigrant and refugee-serving sector in Canada. If you'd like a weekly newsletter of what I find - interesting research, tools, resources, projects and people, subscribe to my newsletter.