Category: digital literacy - innovation

I've written previously how the 2017 Standards for Technology in Social Work Practice is very applicable to the Canadian context, including the work Immigrant and Refugee-serving organizations do. It's a sector we should be paying attention to, because it is close in scope and focus to Settlement work, and is a regulated sector. What they do, we should adapt. What they learn, we should study. We don't, but we should.

I work at the intersection of health and immigrant and refugee settlement now. To be completely honest, I thought the healthcare sector was much further along when it comes to digital transformation. Turns out, not really. At least, not in the comprehensive and sectoral way I thought they might be. They're a regulated sector, with strict laws and regulations when it comes to Personal Health Information (PHI), so they have to be even more thoughtful about how they approach tech and people. Other than that, there are as many questions, concerns, discussions, innovations, ideas, curiousity, and uncertainty as anywhere else.

OK, I haven't posted here for some time, and I don't tend to write personal reflections here, mainly snide comments on other content. I thought I would write out some thoughts about running a site like this on the side of my desk, now as a sector worker rather than as a consultant.

In this November 2025 P2P Conference plenary presenters were asked to include a future-oriented focus in their presentations, considering how these dynamics may evolve over the next 10 to 15 years and what they could mean for migration to Canada.

In this November 2025 P2P Conference presentation, panelists asked: How confident are you that your services truly meet client needs? They introduced tools to evaluate service quality, measure client satisfaction, and support evidence-based decisions.

This conversation explores how nonprofit organizations can adopt and collaborate with generative artificial intelligence (AI) to enhance their work while preserving human judgment. Beth Kanter frames AI as a translator and thought partner that can free staff from repetitive tasks, deepen learning, and improve stakeholder relationships.

This November 2024 webinar, with members from the “Beyond Technology, Beyond Healthcare” project, shared lessons learned from a series of multi-stakeholder dialogues that can transform approaches in ensuring responsive and equitable service delivery for newcomers to Canada.

This May 2025 Code for Canada session discusses how Canada’s newly elected federal government can address its current slide in international digital government rankings and deliver better public digital services. The panel features insights from three digital government leaders with deep knowledge of international and Canadian digital service success stories.

In these 2 Globe and Mail events, participants focused on how Canada might develop a workforce to support long-term prosperity, business resilience, and national security.