Category: digital literacy

This 2019 webinar focused on enabling service transformation through digital transformation. It described how digital transformation is more than implementing software, developing a mobile app or upgrading digital infrastructure. It is about changing the way you provide services and enhance client outcomes, by leveraging digital capabilities.

This session focused on how cutting-edge technology has the potential to support and enhance current models of service delivery through automation and the application of solid data analysis. Presenters shared current and practical applications of AI and other technology innovations in the sector.

In this AMSSA Lecture: Francophone Immigration & Integration, Dr. Suzanne Huot discusses findings from her research,

In this March 29, 2021 AMSSA Lecture: Settlement Sector and Technology, we discussed themes from the Task Group’s findings.

This Language Advocacy Day panel focused on promising practices and lessons learned during the past year, including gaps and unaddressed issues, as well as the creation and distribution of effective multilingual information.

At the recent Metropolis conference, I was invited by World Education Services (WES) to participate on a panel looking at knowledge mobilization and knowledge management in the immigrant and refugee-serving sector. This panel highlighted the value of knowledge management and mobilization for informed decision-making within the settlement sector. Panelists discussed ways to balance knowledge mobilization while mitigating information fatigue, particularly as the pandemic has led to increased digital communication.

At a time when public health information getting into the hands of the many is important, this seems useful, right? Here's the thing. Google translate, and other machine translation services simply don't cut it. You know what does cut it? Effort. Investment. Community involvement.

This episode touches interesting themes: ELL service providers and volunteers support literacy learners, newcomers with multiple barriers, and learners with low digital literacy skills. Experts in working with volunteers explain key aspects of working effectively with the volunteers who are essential to success. The podcast touches on improvisations made to program delivery during the pandemic, and a future with blended learning in the context of the specialized needs of multi-barriered individuals.

Community-led, hyperlocal communications are those that are developed by and for members of narrowly defined local communities. In this webinar, community leaders will discuss their experiences with this messaging approach and will share tools you can use in your own communications work.