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On November 18th, 70 people working on Settlement and Language in the Canadian Immigrant and Refugee-serving sector came together informally to discuss digital literacy in our sector. This is a recap of the event, with panel video recordings, and breakout session summaries.

You can search this site and find various research reports and useful information about digital literacy in our sector. But a one-page summary can come in handy some times. In this post I've compiled a number of reports, webinar recordings, and other resources to get you started.

During some work a few years ago on the digital messaging practices of immigrant and refugee-serving organizations and newcomers, I came across some really interesting research that just struck me as a great model. Building from this Smartphone Evaluation Framework theory, I proposed a similar Digital Messaging Evaluation Framework.

This series highlights digital divides across Canada, in hopes that by recognizing the interrelated issues of internet access, adoption and quality, a clearer path toward meaningful digital inclusion and equity can better shape our technology governance and digital policies.

The social inclusion of newly resettled refugees is a significant issue confronting both refugees and their host societies. Information and communication technologies (ICTs) are increasingly  viewed as a useful resource in programs that provide settlement services or promote participation in society. This paper moves beyond the conventional discussion on the digital divide to  explore what people are actually able to do and achieve with ICTs.

In this episode, I’m chatting with a few folks from the Somerset West Community Health Centre in Ottawa about their experiences with digital equity and virtual care. On the line with me are Sue Merrill, Manager of Quality Improvement, Planning and Evaluation, Lisa Vadeboncoeur, Digital Equity and Virtual Progamming Project Assistant, Magda Osman, Community Health Promoter.

This section explores promising practices and models outside of the immigrant serving sector with a specific focus on innovation, solutions, and implications that other sectors have been implementing to enhance services in their organizations. In particular, we are interested in the evolution of Virtual Care practices in health care.

In the Digital Maturity Model approach, change management is crucial. People, processes, leadership, and organizational readiness require attention and development.

Our preliminary report identified that settlement practitioners gradually acquired digital technology knowledge and integrated digital skills into service delivery. Digital literacy is a foundational skill that must be developed in a hybrid service delivery model, alongside established skill sets. This section reviews the discussions and available digital literacy frameworks to enhance support to digital inclusion in the sector.