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The promise of technology in Newcomer Settlement Services - looking back over the past few years
Published on: July 4, 2025
While Artificial Intelligence (AI) is a significant aspect of how we look at digital transformation in the sector right now, too much of our focus is on AI. In this piece, I'm offering an AI-generated summary of 30 webinars (yes, 30) conducted over the past 4-5 years. The cover a broad scope of digital transformation within the settlement and immigrant-serving sector.
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What is the state of evidence for the use of communication apps with immigrant seniors in long-term care and community settings? (2024)
Published on: June 27, 2025
This report looked at the state of evidence for the use of communication apps (specifically cultural-language translation apps) with immigrant seniors in long-term care (LTC) and community settings. The study focused on understanding the acceptability, accessibility, and utility of these digital resources for older immigrant adults who have limited English proficiency, and how these tools impact health equity and care quality.
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Confluence: Bridging the Gap between Technology and Resettlement (conference recording)
Published on: September 17, 2024
Switchboard, a one-stop resource hub for refugee service providers in the United States, and the University of Utah recently ran Confluence, a conference to provide participants with valuable insights into co-creation design methodology, innovative approaches to virtual case management using Artificial Intelligence, and ideas for developing cross-industry partnerships to create sustainable, innovative solutions that improve outcomes for newcomers.
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Leveraging AI to Improve Service Efficiency (webinar recording)
Published on: September 13, 2024
This webinar, hosted by Peel Newcomer Strategy Group with support of Digital Transformation committee of the Executive Council of Peel-Halton Settlement Partnerships, is designed to share knowledge and discuss the potential impact of Artificial Intelligence. This is the first session in a 4-part webinar series exploring the transformative potential of AI in newcomer-serving sector, with a special focus on how AI can enhance our services and operations.
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Ibukun Abejirinde and Nancy Clark on compassion and virtual care for Newcomers and Refugees
Published on: August 19, 2024
In this Technology in Human Services podcast episode I was joined by Ibukun Abejirinde and Nancy Clark to talk about their work looking at how to re-imagine digital or virtual health care through a compassionate lens, focusing on Newcomers to Canada.
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Exploring Online Service Delivery: Principles and Practices (webinar recording)
Published on: April 30, 2024
This 2019 AMSSA webinar focused on helping LINC teams understand the benefits and multiple approaches to online learning, as well as stay current on research and available supports. Presenters focused on the opportunities and barriers to using online and blended delivery for language training and address digital literacy, equity and access.
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WESO: Tools to Evaluate Online and Hybrid Service Delivery (webinar recording)
Published on: April 30, 2024
This 2023 ARAISA webinar is a presentation of the Wired: Evaluating Settlement Online (WESO) Toolkit. It focuses on key areas for settlement services, like capacity building, quality assessment, data analysis, and resource allocation.
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The IRCC CFP is actually here, are you ready?
Published on: November 20, 2023
You probably already know that IRCC has launched their national Call for Proposals. My advice is to start diving in now, and to quickly look at the upcoming IRCC information webinar sessions, because they start this week. There are some significant changes this year, so be sure to read the How to use the funding guidelines page.
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Checking assumptions about technology and sector collaboration (survey results)
Published on: August 31, 2023
Earlier this year, Jennifer Chan and I surveyed the Canadian immigrant and refugee-serving sector to find out how you are doing, both individually and organizationally.  In today's post, we asked front-line workers and organizational leaders to agree/disagree with some statements.
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