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Statistics Canada seems like a legit place to start building your data literacy competencies.

How do I know that my transition to virtual service delivery is effective? What did I get right? What didn’t I get right? By what standards or guidelines can I compare how my transition to virtual service delivery compares to what is considered best practice?

This is a short list of existing and useful materials in and outside of the sector related to digital and hybrid service delivery. The list is merely at a starting point.

Lawrence Murphy is a pioneer in cyber counselling in Canada. Given the move to sudden remote work for everyone, including human and social services workers, therapists, etc., I wanted to get his insights on where we're at and what things may look like in the future.

Since 2014, millions of refugees and migrants have arrived at the borders of Europe. This article argues that, in making their way to safe spaces, refugees rely not only on a physical but increasingly also digital infrastructure of movement.

At a workshop a couple of years ago, I asked a group of participants to break into groups and identify the top four things settlement workers need to know, top four skills that they must possess, and the top four work-related attitudes and behaviours in the era of digital service delivery. Interestingly, there wasn't much overlap between groups. This suggests the richness of human service work, as well as its complexity.

Mobilizing Global Knowledge brings together academics and practitioners to reflect on a global collaborative refugee research network.

In this presentation, ISSofBC's Kathy Sherrel outlined the journey her 350 person, 17 location, and 60 active program organization has been on that started in their settlement department around this concept of outcomes measurement about two years ago.