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We can and should know whose land we live, work, and play on. And we should acknowledge that when we meet and gather together. But, if you're like me, you may be finding land acknowledgements have become a bit of performance without substance. I wondered, what responsibility do we (our sector) and newcomers have when it comes to truth and reconciliation with Indigenous peoples?

At the recent P2P 2021 Conference, I was part of the panel "The COVID Cohort of Immigrants: Tackling Settlement and Employment Challenges." My focus was on discussing the impact of technology on both clients and service providers in the pandemic context.

During some work a few years ago on the digital messaging practices of immigrant and refugee-serving organizations and newcomers, I came across some really interesting research that just struck me as a great model. Building from this Smartphone Evaluation Framework theory, I proposed a similar Digital Messaging Evaluation Framework.

Regarding innovation and interaction, some refer to this as big “I”, and little “i” innovation instead. Big “I” innovation refers to big or disruptive innovations that totally change the landscape of a business, its products or the dynamics of the market. In contrast, little “i” innovation refers more to incremental changes or improvements to businesses and products. Another way to look at little “i” innovation is as iteration.

Social media usage has been recognized as an integral part of immigrants’ acculturation experiences, yet research on social media is just emerging, and more detailed understanding is needed. In this report, researchers sought to understand how Chinese immigrants’ social media use influences their acculturation experiences. They looked at which social media platforms Chinese immigrants use and for what purposes, as well as what influence social media use has on their acculturation process in Canada. Their findings echo and reinforce what we have heard and know about newcomer use of social media and information practices, offering additional evidence and practical tips for immigrant and refugee-serving organizations.

I publish a semi-regular email newsletter that helps pull together some thoughts, find threads, etc., from time to time. You might find it interesting.

Useful resources from IRCC's Research at a Glance email list.

In this episode, I’m chatting with a few folks from the Somerset West Community Health Centre in Ottawa about their experiences with digital equity and virtual care. On the line with me are Sue Merrill, Manager of Quality Improvement, Planning and Evaluation, Lisa Vadeboncoeur, Digital Equity and Virtual Progamming Project Assistant, Magda Osman, Community Health Promoter.

In a hybrid service delivery model with baseline capabilities and competencies, each Frontline Practitioner, Manager, Director, Executive Director/CEO, and newcomer should have the same understanding of what a baseline hybrid service delivery model can offer. Consistency is key. SPOs can exceed this baseline, developing solutions beyond and above the baseline. They may have internal resources, or be connected to external resources (possibly shared among other agencies) to ensure that they have the capacity to provide an expected level of hybrid service delivery.