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This site provides information and a listing of practical projects, and client-facing tools, resources, and toolkits frontline workers can use as they progress towards digital transformation and hybrid/blended service delivery.

IRCC recently funded a number of projects under their Service Delivery Improvements (SDI) funding, but hasn't released funding information yet. So I sifted through the Government of Canada's Proactive Disclosure site and found some info.

Settlement agencies still have work to do to ensure they’re offering enough online services to newcomers, including using online channels to communicate with them before they arrive in Canada.

In this 2022 Pre-Arrival Virtual Conference follow-up I wanted to be a bit more practical. Still future focused, but perhaps more narrowly now. The practical future window I’m focused on today is about 2 years. From now until the next national Call for Proposals. Still looking at what our sector can aspire to. But more practical.

When we’re looking at future proofing settlement work, I like to think about it as a bit of an iceberg. There is a great deal below the surface that has to be in place before what we see above the surface is effective. The future of settlement work is about much more than technology but I want to focus this iceberg conversation on technology since that’s what we’re focused on here. 

For a few years now I've been tracking interesting digital programs/projects in the Canadian immigrant and refugee-serving sector. Among those are smartphone apps. A growing number have emerged over the years and I wanted to share them here.

This paper argues that recent changes brought about by COVID-19 highlight that computational advances need to incorporate human rights throughout design and development stages, extending well beyond technical feasibility. This also extends beyond tech company references to inclusivity and transparency and requires analysis of systemic risks to migration and mobility regimes arising from advances in AI and related technologies.

The CIO Strategy Council, Tamarack Institute, and NTEN, alongside numerous collaborators, have been working on the possible creation of a Canadian Centre for Nonprofit Digital Resilience. The goal is to equip nonprofits with the talent, tools, and processes to thrive in a digital and data-driven world.

The Carr Center for Human Rights Policy's Nov 3-4, 2021 Symposium on Intercultural Digital Ethics brought together a range of cultural, social and structural perspectives on the ethical issues relating to digital information technologies, with the aim of broadening the approach of digital and AI ethics.