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The September 2021 Responsible Tech Summit focused on reducing the harms of technology, diversifying the tech pipeline, and ensuring that technology is aligned with the public interest.

During some work a few years ago on the digital messaging practices of immigrant and refugee-serving organizations and newcomers, I came across some really interesting research that just struck me as a great model. Building from this Smartphone Evaluation Framework theory, I proposed a similar Digital Messaging Evaluation Framework.

This report is based on results from two online surveys (one for service providers and one for newcomers) supplemented by phone interviews with newcomers who have been unable to access remote services. The report outlines the extent to which the transition to online service delivery has impacted newcomers, especially those in vulnerable situations in the Toronto area.

Amy Webb presents the launch of the Future Today Institute's 14th annual Emerging Tech Trends Report, which takes a deep dive into all the trends you'll need to follow in 2021. Futurist Amy Webb, professor at NYU Stern School of Business and founder of the Future Today Institute, provided a data-driven analysis for the emerging tech trends that need to be on your radar in 2021, with scenarios for the future of business, governing and society.

In this episode, I’m chatting with a few folks from the Somerset West Community Health Centre in Ottawa about their experiences with digital equity and virtual care. On the line with me are Sue Merrill, Manager of Quality Improvement, Planning and Evaluation, Lisa Vadeboncoeur, Digital Equity and Virtual Progamming Project Assistant, Magda Osman, Community Health Promoter.

In a hybrid service delivery model with baseline capabilities and competencies, each Frontline Practitioner, Manager, Director, Executive Director/CEO, and newcomer should have the same understanding of what a baseline hybrid service delivery model can offer. Consistency is key. SPOs can exceed this baseline, developing solutions beyond and above the baseline. They may have internal resources, or be connected to external resources (possibly shared among other agencies) to ensure that they have the capacity to provide an expected level of hybrid service delivery.

This section explores promising practices and models outside of the immigrant serving sector with a specific focus on innovation, solutions, and implications that other sectors have been implementing to enhance services in their organizations. In particular, we are interested in the evolution of Virtual Care practices in health care.

Sectors and organizations are increasingly being asked to create their own data ethics standards, practices, and procedures. Organizations require the skills to gain meaningful insights from data in order to unleash the strength of data. Measuring service delivery outcomes in a hybrid service model practice requires a different lens than simply the quantitative one.

Technology access, literacy & infrastructure require investments in training and appropriate hardware as it evolves, and as client use of it changes. The sector uses technology and indeed has a rich history of being innovative with technology; however, there continue to be many challenges to technology implementation in agencies, particularly around service delivery and data, information, and feedback management. To achieve innovation and technology outcomes that will propel the sector forward, investments are needed to build the capacity of sector agencies and their staff.