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Recently I presented a "lightening talk" at the Future of Good's Dismantling Digital Barriers Summit. The Summit sought to understand "what is digital equity? Who is left behind? And how do we close that gap?" It's a topic that has taken on increased importance in our sector. I thought I'd share my speaking notes.

Four years ago I took a stab at outlining what I think the future of immigrant/refugee settlement work is. It's 33 minutes of my sense of the future of settlement work and all the moving parts and connections. I think it's still very relevant and part of the conversation we need to be having as a sector.

Inclusion is the foundation upon which responsible technology and policy development must be built.

I was honoured to be asked to present at The Immigrant Education Society's event Celebrate e-Learning with TIES: Innovation + Inspiration in the Nonprofit Sector. My presentation focused on exploring how to get the word out/promote the great work language professionals are doing not just to Newcomers, but also to other sector organizations.

Assessing and building Immigrant and Refugee-serving sector staff and organizational digital capacity is an important goal to move the sector forward as we build a strategic and practical hybrid service delivery model. I've posted many resources around digital literacy and digital inclusion that have come out of the UK. Here are 2 that I recommend you try out for yourselves.

In this session with the Peel Newcomer Strategy Group, I was invited to speak about how organizations can advance the collective conversation on hybrid and digital service improvements regionally and where we might see opportunities to align with recent recommendations of the National Steering Committee on Technology (NSCT) focused on the Canadian settlement sector.

High-quality and inclusive settlement services means that newcomers are at the centre of the design and delivery of settlement services, and can quickly, easily, and inclusively access services online and in-person.

Strengthening hybrid service delivery means that the settlement sector consistently fosters an enabling service environment characterized by a shared vision of digital transformation, and the baseline capacities, infrastructure and culture needed to achieve that vision.

Our sector has been having a lot of conversations and doing research on many broad and specific areas of digital transformation over the past 2 years. One of the things I've been thinking about are some specific technologies that don't typically come up in sector conversations about digital transformation, but I think we need to start thinking about and planning for.