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In this episode of the Technology in Human Services podcast I chat with Lucia Harrison, CEO of the Kitchener-Waterloo Multicultural Centre about her experiences transitioning to hybrid services and a hybrid workplace that includes a 4-day work week. The effort, and it took a great effort, resulted in a 95% satisfaction rate from staff, particularly when it came to improved work-life balance. All organizations are going through this change, trying to figure it out, trying to find the right mix. Lucia has many lessons to share. Lessons you can implement in your organization.

This project sought to uncover the reported practices and attitudes towards published research of English language teachers who reported reading or being interested in research and research-oriented publications.

When it comes to technology choices for your organization, there are many, in pretty much every category. Some of those choices will be made by client preference. Things like WhatsApp, Telegram, WeChat, Text/SMS are good examples. We use them because Newcomers prefer receiving information and interacting on those platforms. Others will be made by what's working for everyone and what is cost effective. But do you have a Plan B for those choices?

Earlier this year, Jennifer Chan and I surveyed the Canadian immigrant and refugee-serving sector to find out how you are doing, both individually and organizationally. This was a follow-up from our 2020 survey. In the coming weeks I'll be posting our survey results, which we'll then compile into a report of sorts, and share the raw data. In today's post, How do you feel your organization is doing when it comes to transitioning to a hybrid service delivery model?

International Student Connect provides International Students with an authoritative information source along with connections in their community where they can get needed help and support. That alone makes it useful. But it is its first steps towards seamless information delivery in our sector that makes it very promising.

In this newsletter update I provide links to a number of upcoming events related to digital transformation, along with tech-related news and reports, and some immigration and diversity-related stories.

In this edition I continue to bring you my mixed bag of current and ongoing frustration with the lack of information and transparency on leadership in digital transformation along with innovation and leadership in our sector.

In a session with an Immigrant and Refugee-serving organization yesterday I shared a couple of slides that I tend to share in many presentations. It's a summary of IRCC's priorities from December 2021. I realized that I've never shared the entire presentation, so here it is for you to access and review. With some of my thoughts, of course.

It's been a while since I posted a podcast episode. Editing this one reminded me how incredibly insightful, experienced, and committed you all are in the Immigrant and Refugee-serving sector.