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This report examines how recent newcomers living in Scarborough learn about and use free community and settlement services, and why many do not access them.It aims to identify information and service accessibility, challenges, and gaps for newcomers who have lived in Canada less than five years and have used only one or no settlement services.

National Call for Proposals for the Settlement Program and Resettlement Assistance Program CFP 2024 - Post-Analysis Report (Oct 2025)

While Artificial Intelligence (AI) is a significant aspect of how we look at digital transformation in the sector right now, too much of our focus is on AI. In this piece, I'm offering an AI-generated summary of 30 webinars (yes, 30) conducted over the past 4-5 years. The cover a broad scope of digital transformation within the settlement and immigrant-serving sector.

This environmental scan provides a detailed, sector-specific overview of AI adoption in Canadian settlement services, highlighting both the promise and the challenges of integrating AI in a human-centered, ethical, and collaborative manner. It provides actionable recommendations for organizations, policymakers, and researchers, and sets the stage for future work in this evolving area.

Immigrant and refugee-serving agencies provide important services, they also coordinate with and refer to other human service providers. Coordinating complex services can be challenging. In Windsor, Ontario, community agencies are tackling complex system navigation with the goal of creating more effective and client-centred services.

You've seen Dr. Ibukun Abejirinde's work on compassionate virtual care on this site in the past. Her work on how digital transformation can advance health care access and health equity for marginalized groups is essentially connected to our work in settlement. I wanted to share some of that work in more detail.

The weekly roundup includes research, stories, and events of interest to the Canadian immigration and settlement community. Includes: Canada's new limits on temporary foreign workers are now in effect. Here's what changed, Population growth slows for first time since pandemic as federal government clamps down, The provision of higher- and lower-skilled immigrant labour to the Canadian economy, A Settler’s Journey Towards Reconciliation, and more.

Google's NotebookLM is a free AI-powered research assistant and note-taking tool. In some ways it's like other Generative AI tools. But the audio interview function is different. I tried it today with a report I'm very familiar with. It's pretty neat.

In this Technology in Human Services podcast episode I was joined by Ibukun Abejirinde and Nancy Clark to talk about their work looking at how to re-imagine digital or virtual health care through a compassionate lens, focusing on Newcomers to Canada.