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This environmental scan provides a detailed, sector-specific overview of AI adoption in Canadian settlement services, highlighting both the promise and the challenges of integrating AI in a human-centered, ethical, and collaborative manner. It provides actionable recommendations for organizations, policymakers, and researchers, and sets the stage for future work in this evolving area.

Immigrant and refugee-serving agencies provide important services, they also coordinate with and refer to other human service providers. Coordinating complex services can be challenging. In Windsor, Ontario, community agencies are tackling complex system navigation with the goal of creating more effective and client-centred services.

You've seen Dr. Ibukun Abejirinde's work on compassionate virtual care on this site in the past. Her work on how digital transformation can advance health care access and health equity for marginalized groups is essentially connected to our work in settlement. I wanted to share some of that work in more detail.

The weekly roundup includes research, stories, and events of interest to the Canadian immigration and settlement community. Includes: Canada's new limits on temporary foreign workers are now in effect. Here's what changed, Population growth slows for first time since pandemic as federal government clamps down, The provision of higher- and lower-skilled immigrant labour to the Canadian economy, A Settler’s Journey Towards Reconciliation, and more.

Google's NotebookLM is a free AI-powered research assistant and note-taking tool. In some ways it's like other Generative AI tools. But the audio interview function is different. I tried it today with a report I'm very familiar with. It's pretty neat.

In this Technology in Human Services podcast episode I was joined by Ibukun Abejirinde and Nancy Clark to talk about their work looking at how to re-imagine digital or virtual health care through a compassionate lens, focusing on Newcomers to Canada.

I originally presented this at the Arab Community Centre of Toronto's Josoor Project Conference in March 2024: "Digital Inclusion: From Research to Application - Opportunities, Challenges and Strategies." You can view the video as well as read my full remarks in text.

This report explores key themes around the resettlement experiences of privately sponsored Syrian refugees in Ontario. It particularly focuses on the impact of online pre-arrival contact via digital communication platforms like Facebook, Skype, and WhatsApp between refugees and their private sponsors.

In this December 2018 video I thought out loud about the future of immigrant/refugee settlement work, but really human service more broadly. We've learned a lot since then. Experienced a lot. I thought it would be interesting to reshare this 2018 reflection now to see where we're at. And not much has changed.