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How do I know that my transition to virtual service delivery is effective? What did I get right? What didn’t I get right? By what standards or guidelines can I compare how my transition to virtual service delivery compares to what is considered best practice?

In this webinar, MNLCT staff discussed their partnership with iCent and how they developed the MNLCT Newcomer Support App that benefits their clients, staff and the industry.

I have been identifying interesting and innovative projects in our sector, and beyond, that are worth learning more about. There are examples of both centralized digital service portals as well as decentralized digital service approaches in the sector and in other sectors.

This is a short list of existing and useful materials in and outside of the sector related to digital and hybrid service delivery. The list is merely at a starting point.

If you're not familiar with Tech Impact, they're one of a number of fantastic non-profit tech resource organizations. They have a great Nonprofit Technology Learning Center and recently shared a number of great publications, recorded webinars, and free training courses from the past year.

The future of work is a huge topic. For the immigrant and refugee-serving sector, I thought it would be useful to pull together projects, reports, surveys, and sector-specific professional development opportunities.

Earlier this Summer I learned that the New Brunswick Multicultural Council (NBMC) had been doing some innovative coordinating work with member agencies after everyone pivoted to remote work. I was curious about their work with member agencies to develop policies and tools and share best practices. In this conversation Abby David shares how NBMC worked together as a provincial sector and what the fruits of that work have been.

I spoke with Laura to talk about her work bringing social innovation culture into her organization, as well as how DIVERSECity has been able to pivot remotely. We talk about what all of that has meant for the kind of community work that they do and how it relates to newcomer and community engagement as well.

Lawrence Murphy is a pioneer in cyber counselling in Canada. Given the move to sudden remote work for everyone, including human and social services workers, therapists, etc., I wanted to get his insights on where we're at and what things may look like in the future.