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This webinar, hosted by Peel Newcomer Strategy Group with support of Digital Transformation committee of the Executive Council of Peel-Halton Settlement Partnerships, is designed to share knowledge and discuss the potential impact of Artificial Intelligence. This is the first session in a 4-part webinar series exploring the transformative potential of AI in newcomer-serving sector, with a special focus on how AI can enhance our services and operations.

In this Technology in Human Services podcast episode I was joined by Ibukun Abejirinde and Nancy Clark to talk about their work looking at how to re-imagine digital or virtual health care through a compassionate lens, focusing on Newcomers to Canada.

The WESO project's client digital literacy experiment sought to answer a simple but complex question: what is the bare minimum training for Newcomers that would improve the likelihood that they might access online services? The ultimate goal of the training was to change clients’ behaviour and get them to use online/digital services.

In this episode of the Technology in Human Services podcast I chat with Lucia Harrison, CEO of the Kitchener-Waterloo Multicultural Centre about her experiences transitioning to hybrid services and a hybrid workplace that includes a 4-day work week. The effort, and it took a great effort, resulted in a 95% satisfaction rate from staff, particularly when it came to improved work-life balance. All organizations are going through this change, trying to figure it out, trying to find the right mix. Lucia has many lessons to share. Lessons you can implement in your organization.

In this newsletter update I provide links to a number of upcoming events related to digital transformation, along with tech-related news and reports, and some immigration and diversity-related stories.

In this edition I continue to bring you my mixed bag of current and ongoing frustration with the lack of information and transparency on leadership in digital transformation along with innovation and leadership in our sector.

You may have read what I’ve written about Wired: Evaluation Settlement Online (WESO) before. In this post I’m going to explain why you, a manager at an Immigrant and Refugee-serving organization, should learn about, take the WESO training, and implement the WESO toolkit.

Two years ago I moderated a panel focused on measuring virtual service delivery for the Peel Newcomer Strategy Group. We asked the question: How do I know my transition to virtual service delivery is effective? It was a great discussion with many resources shared. This year I'm happy to share a better answer.

I realized that while many of the articles, research reports, and Good Ideas I share in the newsletter lead back here, not all do. And, maybe having weekly summary of posts on this site might make sense. Granted, it only took me 92 editions of my newsletter to realize that, but such is life. From now on I'm going to post my newsletters here. I hope you find it useful.