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Our preliminary report identified that settlement practitioners gradually acquired digital technology knowledge and integrated digital skills into service delivery. Digital literacy is a foundational skill that must be developed in a hybrid service delivery model, alongside established skill sets. This section reviews the discussions and available digital literacy frameworks to enhance support to digital inclusion in the sector.

Addressing digital inclusion is complex. It requires recognition of the challenge and sustained effort to address it. There is no single strategy or method that could address all populations’ needs. Instead, localization and customization of different programs in Service Providing Organizations (SPOs) requires flexibility. Digital inequity is multifaceted, and intersects with culture, gender, age, class, and educational background.

In this 2014 ten minute LearnIT2teach Podcasts episode, Nicola Finnson of Carleton Trail College describes the challenges newcomers and the college faced, and the impact of the pilot program on learners, their course attendance and participation, and their workplaces.

Statistics Canada seems like a legit place to start building your data literacy competencies.

There are many days when I wish I was a techie. I just don't have the intuition. And maybe I could learn if I took coding courses, but... So, I've been experimenting with some no-code tools to see what I can create. And, I have to admit, it's pretty cool what can be done with a simple spreadsheet on these sites. Here's what I was able to quickly create with one, Open As App.

Welcome to Episode 25 of the Technology in Human Services Podcast. In this episode I’m chatting with Anesh Daya, Edupreneur, ESL Disruptor, and Chief Innovation Officer of On the Spot Language, an Experiential Language Learning Program that guides and coaches English as a Second language learners to become independent language learners.

The Future Skills Centre has funded 64 innovation projects which explore ways evolving or emerging sectors and technologies can support workers displaced from socio-economic shocks as well as strengthening the economy of tomorrow. Among those projects are a number that focus on immigrant and refugee-serving organizations, or newcomers.

Recorded on April 20, 2021 - CLEO (Community Legal Education Ontario) staff members Fiona MacCool and Jesse Mark shared what CLEO is learning about when and how to use social media and video to help people understand their legal rights.

Settlement and integration service providers collect and use data on a daily basis. While the data we collect is essential, interpreting the meaning of the data can be a challenge. The AMSSA Lecture: Telling a Story Through Data Visualization will get you thinking about the data you collect and how you can use it to tell a story.