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This is the fourth session in a 4-part webinar series exploring the transformative potential of AI in newcomer-serving sector, with a special focus on how AI can enhance our services and operations. In this session, Fernando Vitorino, Vice President, Information and Communication Technology Solutions & Services, Achēv and Aimee Holmes, Vice President, Data Strategy & Digital Solutions, presented their experiences of integrating AI into program and service delivery.

This is the third session in a 4-part webinar series exploring the transformative potential of AI in newcomer-serving sector, with a special focus on how AI can enhance our services and operations. In this session, Isar Nejadgholi, a Senior Research Scientist at the National Research Council Canada, provides an overview of her research into the potential applications of AI in the settlement sector.

This is the second session in a 4-part webinar series exploring the transformative potential of AI in newcomer-serving sector, with a special focus on how AI can enhance our services and operations. In this session, Dan Kershaw, ED, Furniture Bank, talks about becoming AI Augmented - the Furniture Bank's Integration Journey.

Google's NotebookLM is a free AI-powered research assistant and note-taking tool. In some ways it's like other Generative AI tools. But the audio interview function is different. I tried it today with a report I'm very familiar with. It's pretty neat.

Are you asking your clients about their digital access, literacy, and comfort as part of your intake or assessment processes? You should be. Here are some questions you can and should add to your intake and assessment flow to help you understand your clients and make better technology decisions.

Last year I wrote a post You don't need to be an early AI adopter, but pay attention where I shared some reports and links, mainly focused on ethical and responsible use of AI. I wrote "Ignoring whether or not you care about being a frontrunner in AI adoption, I think a key point is that you don’t need to be. But you need to be paying attention. And maybe seeking out some early adopters to learn from and even partner with." It's still true.

Switchboard, a one-stop resource hub for refugee service providers in the United States, and the University of Utah recently ran Confluence, a conference to provide participants with valuable insights into co-creation design methodology, innovative approaches to virtual case management using Artificial Intelligence, and ideas for developing cross-industry partnerships to create sustainable, innovative solutions that improve outcomes for newcomers.

This webinar, hosted by Peel Newcomer Strategy Group with support of Digital Transformation committee of the Executive Council of Peel-Halton Settlement Partnerships, is designed to share knowledge and discuss the potential impact of Artificial Intelligence. This is the first session in a 4-part webinar series exploring the transformative potential of AI in newcomer-serving sector, with a special focus on how AI can enhance our services and operations.

The use of AI notetakers and AI scribes in the context of community, human, and health services has come up as an area of excitement and concern. Many people are starting to use them and there are concerns about privacy, control over meeting notes and artefacts. Many have been using them without having any policies in place. There is a desire to have some useful and practical guidelines and policies in place. In this article I'm providing some useful articles and sources that I have found to provide an overview of the issues that service providers should be aware of.