Category: innovation - knowledge & expertise

This June 2024 HelpSeeker webinar introduces their ontology focused on bridging communication across funders, service providers, and stakeholders, ensuring data collected at the client-service interaction level is effectively aggregated to assess broader systems impacts.

The May 2024 Future Skills Centre (FSC) webinar will feature a panel of experts from the FSC’s AI-related projects and research initiatives. The session sought to to foster dialogue on how AI is reshaping work landscapes and what it means for skills development across industries.

This Toronto South Local Immigration Partnership (TSLIP) June 2024 workshop focused on AI literacy for service providers in the newcomer-serving sector. It provides insights into the fundamentals of AI and its impact on employment services for Newcomers to Canada. It explores key areas essential for building AI literacy, including understanding AI basics, exploring its applications in service delivery, and navigating ethical considerations in AI use.

This May 2024 Canada Excellence Research Chair (CERC) in Migration and Integration conference brought together an interdisciplinary and inter-sectoral group of researchers and leaders from Canadian and international civil society, business and government to reflect on the implications of the rapid development of advanced digital technologies (ADTs) for migrant integration in Canada and around the world.

This post highlights two practical and useful tools to help guide your Generative AI experiments, and to be transparent to your clients, audiences, and stakeholders when you're using AI.

We don't talk a lot about the user experience in our sector. But we should. Especially as we know that Newcomers, like all of us, are looking for frictionless access to information and progress in their Settlement journey, and expect exceptional service from us all. And why wouldn't they? They, like all of us, experience frictionless digital and other service experiences elsewhere. They increasingly expect it from sector service providers. But what does it mean?

A year ago I was invited to an IRCC online focus group on "how to position Canada’s immigration system as a global leader in client service excellence." Something it is increasingly not. It was part of IRCC's consultations last year, one of their thematic consultations, and I was happy to attend and provide feedback, as well as listen and learn form other participants. The entire experience makes me think of what engagement and a real relationship of trust and mutual respect could look like in our sector.

It's not often (although it seems to be increasing) to get a glimpse into the inner workings and direction of federal government departments. IRCC is one of the least transparent. So it's delightful when we get a sense of their plans, especially in terms of how they might impact the work of our sector.

This 2019 AMSSA webinar focused on helping LINC teams understand the benefits and multiple approaches to online learning, as well as stay current on research and available supports. Presenters focused on the opportunities and barriers to using online and blended delivery for language training and address digital literacy, equity and access.