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Interesting case studies in digital and blended/hybrid service delivery
Published on: January 14, 2021
I have been identifying interesting and innovative projects in our sector, and beyond, that are worth learning more about. There are examples of both centralized digital service portals as well as decentralized digital service approaches in the sector and in other sectors.
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Social Media Tools for Mobilizing Refugee Research (webinar recording)
Published on: November 11, 2020
The current “refugee crisis” is primarily a political problem, which will require political solutions. And lately, it seems that political leaders have not paid much attention to solid, evidence-based research. Presenters argue that it is imperative that academics incorporate social media as part of their dissemination program and activities to have impact beyond specialized audiences.
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COVID-19 and Digital Disruption: Can Technology Save Us? (webinar recording)
Published on: September 17, 2020
Digital technologists moved very quickly to suggest this was yet another social problem ripe for 'digital disruption'. But how effective are such digital efforts in solving social problems? Are apps the answer to decades of inequality?
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Serving the Most Vulnerable (webinar recording)
Published on: July 30, 2020
On April 7, 2020 Future of Good brought a panel together to answer: how do we build systems for care and support when the world is forced into going digital and those we serve don’t have access?
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Delivering accessible digital services during a pandemic with Hillary Hartley (webinar recording)
Published on: July 30, 2020
Communitech CEO Iain Klugman chats Ontario’s first Chief Digital Officer - Hillary Hartley.
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3 good sources on privacy you should read
Published on: February 2, 2020
You should listen to and read what experts have to say on the topic or privacy. I offer three sources who are prolific on the topic.
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Apps for human services - a review of Chalmers bot
Published on: February 2, 2020
Chalmers can help you find things like: free meals, overnight shelter, clothing banks, emergency contacts and can point you to offline and online mental health services. Bot creators ample labs are already working towards the most requested items like housing, eviction, employment, legal-aid, harm reduction, mental health services, and additional languages.
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Deep Dive: cybersecurity and encryption
Published on: February 2, 2020
On the organizational side, you work with your clients' personal identifiable information. You know that it should be kept under lock and key in your office, but what does that mean online?
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What we can learn from what's happening with digital government
Published on: January 29, 2020
All three levels of government have embarked on digital/innovation overhauls of the way they serve the public, with the first common element to think of the client first and have them in mind when creating or revamping anything they do. If they can do it, so can we.
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