Why IRCC needs a hybrid service delivery lead
In the Settlement Sector and Technology Task Group report we made a recommendation that I want to focus on. In part because during a recent project it became clear just how important this recommendation will be to the future of digital transformation in the Immigrant and Refugee-serving sector.
Code for Canada's Digital Capacity Assessment (webinar recording)
This December 2021 Code for Canada workshop shared their new Digital Capacity Assessment tool for government teams. Building on the work of Public Digital and the Harvard Kennedy School, the tool helps public servants identify the digital competencies that are most important in their unique contexts.
Digital Inclusion 101 (webinar recordings)
COVID 19 has shed a light on Digital Inclusion and brought many new fields, practitioners, and activists to the community. Digital Inclusion practitioners have been working to end the digital divide for decades, creating their own community, definitions, resources, and gaining knowledge of what works and doesn’t. Digital Inclusion is a multifaceted issue that takes time to understand.
Bridging the Digital Divide for Equitable Educational Opportunities (webinar recording)
COVID-19 has greatly accelerated the education system’s move to remote learning. What was previously a slow growing option suddenly became the only option in many school districts. Yet households and students have uneven access to the necessary resources for successful remote learning. This is raising questions about the ramifications the “Digital Divide” is having on access to education. Many organizations are fast-tracking initiatives to reduce the Digital Divide and its impact on educational opportunities.
Unconnected: How Can Philanthropy Close The Digital Divide in Canada (webinar recording)
Funders need to recognize that digital equity is essential to advancing economic development, racial justice, and other social good. What role can foundations play to establish a new tradition of digital philanthropy in Canada?
Making sense of our feeds - a short period of intersecting news and reports
Now more than ever, we need intra and cross-sectoral knowledge mobilization. I believe all of these stories, reports, posts, and articles intersect with each other in many ways. But I don't have the time to build in active sense-making. I can just bring them to your attention in the hopes that something is of value to you.
Interesting case studies in digital and blended/hybrid service delivery
I have been identifying interesting and innovative projects in our sector, and beyond, that are worth learning more about. There are examples of both centralized digital service portals as well as decentralized digital service approaches in the sector and in other sectors.
Social Media Tools for Mobilizing Refugee Research (webinar recording)
The current “refugee crisis” is primarily a political problem, which will require political solutions. And lately, it seems that political leaders have not paid much attention to solid, evidence-based research. Presenters argue that it is imperative that academics incorporate social media as part of their dissemination program and activities to have impact beyond specialized audiences.
COVID-19 and Digital Disruption: Can Technology Save Us? (webinar recording)
Digital technologists moved very quickly to suggest this was yet another social problem ripe for 'digital disruption'. But how effective are such digital efforts in solving social problems? Are apps the answer to decades of inequality?
Serving the Most Vulnerable (webinar recording)
On April 7, 2020 Future of Good brought a panel together to answer: how do we build systems for care and support when the world is forced into going digital and those we serve don’t have access?