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Tech we're not talking about in our sector
Published on: July 20, 2022
Our sector has been having a lot of conversations and doing research on many broad and specific areas of digital transformation over the past 2 years. One of the things I've been thinking about are some specific technologies that don't typically come up in sector conversations about digital transformation, but I think we need to start thinking about and planning for.
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Settlement services need to improve their online offerings for tech-savvy newcomers (republished from The Conversation)
Published on: May 25, 2022
Settlement agencies still have work to do to ensure they’re offering enough online services to newcomers, including using online channels to communicate with them before they arrive in Canada.
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Why IRCC needs a hybrid service delivery lead
Published on: May 15, 2022
In the Settlement Sector and Technology Task Group report we made a recommendation that I want to focus on. In part because during a recent project it became clear just how important this recommendation will be to the future of digital transformation in the Immigrant and Refugee-serving sector.
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Code for Canada's Digital Capacity Assessment (webinar recording)
Published on: January 18, 2022
This December 2021 Code for Canada workshop shared their new Digital Capacity Assessment tool for government teams. Building on the work of Public Digital and the Harvard Kennedy School, the tool helps public servants identify the digital competencies that are most important in their unique contexts.
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Digital Inclusion 101 (webinar recordings)
Published on: March 26, 2021
COVID 19 has shed a light on Digital Inclusion and brought many new fields, practitioners, and activists to the community. Digital Inclusion practitioners have been working to end the digital divide for decades, creating their own community, definitions, resources, and gaining knowledge of what works and doesn’t. Digital Inclusion is a multifaceted issue that takes time to understand.
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Bridging the Digital Divide for Equitable Educational Opportunities (webinar recording)
Published on: March 26, 2021
COVID-19 has greatly accelerated the education system’s move to remote learning. What was previously a slow growing option suddenly became the only option in many school districts. Yet households and students have uneven access to the necessary resources for successful remote learning. This is raising questions about the ramifications the “Digital Divide” is having on access to education. Many organizations are fast-tracking initiatives to reduce the Digital Divide and its impact on educational opportunities.
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Unconnected: How Can Philanthropy Close The Digital Divide in Canada (webinar recording)
Published on: February 15, 2021
Funders need to recognize that digital equity is essential to advancing economic development, racial justice, and other social good. What role can foundations play to establish a new tradition of digital philanthropy in Canada?
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Making sense of our feeds - a short period of intersecting news and reports
Published on: January 22, 2021
Now more than ever, we need intra and cross-sectoral knowledge mobilization. I believe all of these stories, reports, posts, and articles intersect with each other in many ways. But I don't have the time to build in active sense-making. I can just bring them to your attention in the hopes that something is of value to you.
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Interesting case studies in digital and blended/hybrid service delivery
Published on: January 14, 2021
I have been identifying interesting and innovative projects in our sector, and beyond, that are worth learning more about. There are examples of both centralized digital service portals as well as decentralized digital service approaches in the sector and in other sectors.
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