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This Environmental Scan research & report represents one component of a multi-year and multi-phased project: to foster development of an active online community of practice for settlement sector practitioners across Canada.

This thesis investigates how refugees in Rome, Italy, use smartphones to improve their well-being and whether, according to the Capability Approach, smartphones can expand refugees’ capabilities, choices and freedoms.

Based on the capability approach, study findings reveal dependencies between properties of ICTs and their use, ICT-enabled capabilities relevant for refugees, and the corresponding contribution of ICTs to the processes of social inclusion.

This research project conducted for IRCC was designed to gain a deeper understanding of the digital capacity and needs of service provider organizations that serve newcomers in Canada and inform support recommendations for the sector.

This analysis examines the role of agency policy and supervision in the decision-making of child welfare workers about their work-related social media use.

With a challenge of integrating refugees into hosting societies comes the question about the role that ICTs could play in the ongoing integration efforts. Indeed, unprecedented reliance of refugees on technology, especially smartphones, is an important distinction of the current refugees’ crisis.

This article reviews current social media policies and conceptualizes their key elements. A review of current social media policies is reported, pointing to the need for further policy development. Six domains of a social media policy are identified.

This paper reportson a pan-Canadian study to examine innovative and promising practices by settlement service provider organizations.

In order to assess the occupational integration of immigrants, this report asks whether immigrants and the Canadian-born have equal access to jobs that incorporate high levels of occupational skill.