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The Switchboard Confluence event in June 2025 brought together technology innovators and refugee resettlement professionals to reimagine newcomer support through emerging technologies. Participants shared practical tools, techniques, and examples of how ethical and affordable technologies can address current resettlement challenges, with an emphasis on reaching and serving clients who are not located in proximity to services and resources.

The weekly roundup includes research, stories, and events of interest to the Canadian immigration and settlement community. Includes: Canada’s most valuable import is talent – we need more of it, 2025 mid-year review: major immigration policies and changes implemented, Immigrants ‘in limbo’ after Quebec suspends pathway to permanent residence with little notice, Palestinian students say visa delays have stranded them despite admission to Canadian schools (CBC), and more.

It's true that I often write about the upside of using technology in Settlement work. I do focus heavily on ethical issues and safeguards in my writing. Perhaps I don't spend enough time sharing useful resources to help guide us in these areas. Especially resources that take a deep dive into the underbelly of the tech world to remind us that we need to be creating not just consuming technology in our work. Tactical Tech is an organization whose work you should be aware of and following. This essay is part of their Digitized Divides series, a multi-part series about technology and crisis.

Migration is an increasingly digitized process, from visa applications to credential recognition and social services. That means access to digital tools alone is not enough — what also matters is the ability to effectively navigate complex digital systems. aChanges to immigration policies can often leave migrants confused about what their rights are and the opportunities available to them. This confusion can damage Canada’s image as a country welcoming to immigrants.

While Artificial Intelligence (AI) is a significant aspect of how we look at digital transformation in the sector right now, too much of our focus is on AI. In this piece, I'm offering an AI-generated summary of 30 webinars (yes, 30) conducted over the past 4-5 years. The cover a broad scope of digital transformation within the settlement and immigrant-serving sector.

The weekly roundup includes research, stories, and events of interest to the Canadian immigration and settlement community. Includes: Canada's Long-Standing Openness to Immigration Comes Under Pressure, IRCC backlog grows for the first time in months, Internationally mobile students triple in 20 years to nearly 6.9 million, Canada is cutting down on eligibility for student work permits. Here’s what to know, and more.

The research explores ongoing and emerging digital literacy gaps among newcomers in the Toronto South area, with a focus on how the COVID-19 pandemic accelerated the sector’s shift to online and hybrid service delivery.

This Digital Navigator Program Toolkit provides guidance for setting up and managing successful digital navigator programs. The toolkit was created by the National Digital Inclusion Alliance (NDIA) who have experience training, supporting, and learning from hundreds of digital navigators and programs providing digital navigator services across the country.

This article examines the use of artificial intelligence (AI), including generative AI, in the management of international migration. It explores the legal and practical considerations for responsible AI implementation by governments, focusing on transparency, regulatory frameworks, and the protection of migrants’ rights.