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Immigrant and refugee-serving agencies provide important services, they also coordinate with and refer to other human service providers. Coordinating complex services can be challenging. In Windsor, Ontario, community agencies are tackling complex system navigation with the goal of creating more effective and client-centred services.

I originally presented this at the Arab Community Centre of Toronto's Josoor Project Conference in March 2024: "Digital Inclusion: From Research to Application - Opportunities, Challenges and Strategies." You can view the video as well as read my full remarks in text.

Workers who find the digital workplace more stressful are also more likely to experience burnout and poorer health. Can taking a mindful approach to technology improve digital workers’ wellbring?

Researchers provide a comprehensive Framework for Digital Health Equity, detailing key digital determinants of health (DDoH), to support the work of digital health tool creators in industry, health systems operations, and academia.

Metropolis happened. Maybe you went. Maybe you didn't. Either way, you're interested in following up on some of the digital, tech, comms, hybrid discussions that started there, presentations that happened and will never be shared beyond the room they took place in, or you're just curious about what interesting things other folks are doing. On April 3, 2024 some of us got together to chat and share.

What's in the CFP related to digital that should be acted on?They'll fund your tech. But what should you ask for? I don't have a crystal ball or insider view of IRCC, and they're being vague in some areas. But there are a few areas that seem fairly clear to me where I want to make recommendations. I'm also pointing out areas of the CFP that you need to make sure you actually find and read.

Shared Digital Guides is a Catalyst initiative, contributed by CAST in the UK. Organizations share guides to how they use digital tools to run their services and operations. Even better, you can to copy, replicate, and learn from what they've done.

In this edition I continue to bring you my mixed bag of current and ongoing frustration with the lack of information and transparency on leadership in digital transformation along with innovation and leadership in our sector.

It's been a while since I posted a podcast episode. Editing this one reminded me how incredibly insightful, experienced, and committed you all are in the Immigrant and Refugee-serving sector.