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In this session with the Peel Newcomer Strategy Group, I was invited to speak about how organizations can advance the collective conversation on hybrid and digital service improvements regionally and where we might see opportunities to align with recent recommendations of the National Steering Committee on Technology (NSCT) focused on the Canadian settlement sector.

According to a new report from Twilio.org (the nonprofit arm of Twilio), 89% of nonprofits say digital communications are critical to achieving their organization's mission. And, while this is the case, much still needs to be done in nonprofits to move towards successful digital transformation.

Yesterday I co-presented with Jennifer Chan from the Department of Imaginary Affairs at the The Regional Diversity Roundtable's conference Centering Diversity for Workplace Equity: Imagining Collective Futures. Our focus was on valuing and centering equity in digital transformation. We had a rich, nuanced, and interesting discussion with participants and I wanted to share my part of the presentation here.

This online seminar recording, from 26 April 2022, explores that role and how UK-based heritage leaders can support and encourage the development of the digital skills and literacies of the people within their organsiations.

This report looks at the extent to which Web 2.0 (interactive and social media tools) are being used in the Community Work Sector in the Greater Toronto Area (GTA) to advance, facilitate, and support non-profit and community services work. It examines Community Work Sector student digital capabilities and training. It is a useful, specific exploration of digital fluency skills, knowledge, and attitudes/values frontline community and social service workers should aspire to, within a social justice lens.

When we’re looking at future proofing settlement work, I like to think about it as a bit of an iceberg. There is a great deal below the surface that has to be in place before what we see above the surface is effective. The future of settlement work is about much more than technology but I want to focus this iceberg conversation on technology since that’s what we’re focused on here. 

This December 2021 Code for Canada workshop shared their new Digital Capacity Assessment tool for government teams. Building on the work of Public Digital and the Harvard Kennedy School, the tool helps public servants identify the digital competencies that are most important in their unique contexts.

Since the pandemic started, many organizations have pivoted possibilities and options to create digital specialist roles. These new positions were filled by admin staff or settlement practitioners whose roles changed to incorporate digital support and orientation for both clients and colleagues. Digital Navigators are emerging as an essential role in the Immigrant and Refugee-serving sector and in the future of a hybrid service delivery model.

During some work a few years ago on the digital messaging practices of immigrant and refugee-serving organizations and newcomers, I came across some really interesting research that just struck me as a great model. Building from this Smartphone Evaluation Framework theory, I proposed a similar Digital Messaging Evaluation Framework.