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I work at the intersection of health and immigrant and refugee settlement now. To be completely honest, I thought the healthcare sector was much further along when it comes to digital transformation. Turns out, not really. At least, not in the comprehensive and sectoral way I thought they might be. They're a regulated sector, with strict laws and regulations when it comes to Personal Health Information (PHI), so they have to be even more thoughtful about how they approach tech and people. Other than that, there are as many questions, concerns, discussions, innovations, ideas, curiousity, and uncertainty as anywhere else.

While Artificial Intelligence (AI) is a significant aspect of how we look at digital transformation in the sector right now, too much of our focus is on AI. In this piece, I'm offering an AI-generated summary of 30 webinars (yes, 30) conducted over the past 4-5 years. The cover a broad scope of digital transformation within the settlement and immigrant-serving sector.

You've seen Dr. Ibukun Abejirinde's work on compassionate virtual care on this site in the past. Her work on how digital transformation can advance health care access and health equity for marginalized groups is essentially connected to our work in settlement. I wanted to share some of that work in more detail.

This webinar, hosted by Peel Newcomer Strategy Group with support of Digital Transformation committee of the Executive Council of Peel-Halton Settlement Partnerships, is designed to share knowledge and discuss the potential impact of Artificial Intelligence. This is the first session in a 4-part webinar series exploring the transformative potential of AI in newcomer-serving sector, with a special focus on how AI can enhance our services and operations.

From UK digital transformation consultancy Zoe Amar Digital (so much great stuff always coming out of the UK for nonprofits and charities), this checklist ensures that you create a shared understanding of AI in your organization's leadership, make the right decisions about AI, and have processes to review your progress.

Digital transformation remains a daunting process. And it's been recently compounded with the AI tipping point. AI is now something on everyone's radar because of the rise of Generative AI, highlighted by ChatGPT and resulting massive investments and accelerated timelines releasing competitor products and technologies. I'm sharing some interesting resources I thought you might find useful.

Strengthening hybrid service delivery means that the settlement sector consistently fosters an enabling service environment characterized by a shared vision of digital transformation, and the baseline capacities, infrastructure and culture needed to achieve that vision.

Our sector has been having a lot of conversations and doing research on many broad and specific areas of digital transformation over the past 2 years. One of the things I've been thinking about are some specific technologies that don't typically come up in sector conversations about digital transformation, but I think we need to start thinking about and planning for.

This site provides information and a listing of practical projects, and client-facing tools, resources, and toolkits frontline workers can use as they progress towards digital transformation and hybrid/blended service delivery.