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Mobilizing knowledge means that all SPOs are funded, supported, and encouraged to participate in formal and informal information sharing mechanisms to build, share, and replicate sector knowledge.

Our sector has been having a lot of conversations and doing research on many broad and specific areas of digital transformation over the past 2 years. One of the things I've been thinking about are some specific technologies that don't typically come up in sector conversations about digital transformation, but I think we need to start thinking about and planning for.

In this March 29, 2021 AMSSA Lecture: Settlement Sector and Technology, we discussed themes from the Task Group’s findings.

The Settlement Sector and Technology Task Group (coordinated by AMSSA, reporting to IRCC’s National Settlement and Integration Council (NSIC)) is working to discover, examine, and learn about the settlement sector’s needs to successfully implement digital and hybrid service delivery models.

Earlier this Summer I learned that the New Brunswick Multicultural Council (NBMC) had been doing some innovative coordinating work with member agencies after everyone pivoted to remote work. I was curious about their work with member agencies to develop policies and tools and share best practices. In this conversation Abby David shares how NBMC worked together as a provincial sector and what the fruits of that work have been.

When it comes to looking at technology to serve clients in the immigrant and refugee-serving sector the conversation, and literature, spans almost two decades. This is a chronology of these conversations and related literature.

In this November 2025 P2P conference session, presenters discussed how the labour market is undergoing multifaceted transformations driven by processes of digitalization, with profound implications for the professional trajectories of immigrants.

This November 2025 P2P Conference presentation provides an overview of how AI is rapidly transforming how work is organized and who benefits from new opportunities. This session explores the impact of AI on newcomers and equity-deserving workers, using national labour market data to identify which groups are most affected by automation and digital task change.

The report evaluates the Newcomer Introduction to Classes Online (NICO) initiative run by the Calgary Immigrant Educational Society (CIES). Its purpose is to identify barriers and needs that prevent newly arrived immigrants, especially those at Canadian Language Benchmark (CLB) 3 or lower, from succeeding in online English‑language learning.