Hello/Bonjour Won’t Cut It in a Health Crisis - An analysis of language policy and translation strategy across Manitoban websites and social media during COVID-19 (2022)
Published on: October 25, 2025
This report provides an examination of language‑policy and translation strategy on Manitoban government websites and social‑media channels during the COVID‑19 pandemic.
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2025 Sector Consultation on IRCC Program Renewal
Published on: October 23, 2025
Apparently, this survey may close tonight so here it is with some comments from me. Context? From IRCC's slide deck: "The purpose of this presentation is to solicit your early thoughts and co-generate ideas about how we can adapt the Settlement and Resettlement Programs to better suit the needs of clients over the next few years in a context of reduced funding and lower immigration levels."
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Confluence 2025: Bridging the Gap between Technology and Resettlement (conference recording)
Published on: July 10, 2025
The Switchboard Confluence event in June 2025 brought together technology innovators and refugee resettlement professionals to reimagine newcomer support through emerging technologies. Participants shared practical tools, techniques, and examples of how ethical and affordable technologies can address current resettlement challenges, with an emphasis on reaching and serving clients who are not located in proximity to services and resources.
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Josoor Project Research Report (2023)
Published on: June 7, 2025
This research report details the Josoor Project, an Arab Community Centre of Toronto (ACCT) project aimed at improving settlement services for vulnerable newcomer and refugee women in Ontario.
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Remote Social Support for GARs and Refugee Claimants
Published on: June 7, 2025
In this P2P Promising Practice, the Together Project provides an overview of the digital adaptation of their Welcome Group Program.
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WES Weekly Roundup April 30, 2025
Published on: April 30, 2025
The weekly roundup includes research, stories, and events of interest to the Canadian immigration and settlement community. Includes: What the Liberals have in store for Canada’s immigration policy, Skilled migrants are leaving the U.S. for Canada — how can the north gain from the brain drain?, Canada ended this temporary foreign worker program. It may affect how food gets to your table, Migration Governance in Unsettled Times: How Policymakers Can Plan for Population Change, and more.
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Local experiences of using Artificial Intelligence (AI) (webinar recording)
Published on: September 21, 2024
This is the fourth session in a 4-part webinar series exploring the transformative potential of AI in newcomer-serving sector, with a special focus on how AI can enhance our services and operations. In this session, Fernando Vitorino, Vice President, Information and Communication Technology Solutions & Services, Achēv and Aimee Holmes, Vice President, Data Strategy & Digital Solutions, presented their experiences of integrating AI into program and service delivery.
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Role of Generative AI in supporting newcomers (webinar recording)
Published on: September 21, 2024
This is the third session in a 4-part webinar series exploring the transformative potential of AI in newcomer-serving sector, with a special focus on how AI can enhance our services and operations. In this session, Isar Nejadgholi, a Senior Research Scientist at the National Research Council Canada, provides an overview of her research into the potential applications of AI in the settlement sector.
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From learning about AI to application for marketing (webinar recording)
Published on: September 21, 2024
This is the second session in a 4-part webinar series exploring the transformative potential of AI in newcomer-serving sector, with a special focus on how AI can enhance our services and operations. In this session, Dan Kershaw, ED, Furniture Bank, talks about becoming AI Augmented - the Furniture Bank's Integration Journey.
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