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This study examines the settlement experiences and information practices of recently-arrived Afghan immigrant and refugee youth in Toronto. As part of this ethnographic study, semi-structured interviews were conducted with seven Afghan youth between the ages of 18 and 28 who had lived in Canada for less than 10 years.

Professor Nadia Caidi presents about newcomer information habits and what you can do to keep newcomers informed. In this presentation and conversation with Refugee613, she shared her research findings on newcomer information practices and strategies to reach newcomers effectively.

It’s useful to understand how your clients look for, find, assess and act on information. In this interview, U of T Professor Nadia Caidi provides an overview of newcomer information seeking behaviour and practice. I interviewed Professor Caidi in 2018 for Findhelp’s online course Settlement Information and Referral Online Training Program.

It's useful to understand how your clients look for, find, assess and act on information. In this video, Professor Nadia Caidi provides an overview of newcomer information seeking behaviour and practice.

This November 2025 P2P Conference plenary explores change drivers, focusing on how emerging technologies are influencing, and will continue to influence, immigration and settlement in Canada. The session looked at advances in AI and digital tools and their impact on: immigration decision-making and processes, the way in which information is accessed and used, and the delivery of services to newcomers.

This November 2025 P2P Conference presentation provides an overview of how AI is rapidly transforming how work is organized and who benefits from new opportunities. This session explores the impact of AI on newcomers and equity-deserving workers, using national labour market data to identify which groups are most affected by automation and digital task change.

While Artificial Intelligence (AI) is a significant aspect of how we look at digital transformation in the sector right now, too much of our focus is on AI. In this piece, I'm offering an AI-generated summary of 30 webinars (yes, 30) conducted over the past 4-5 years. The cover a broad scope of digital transformation within the settlement and immigrant-serving sector.

The research explores ongoing and emerging digital literacy gaps among newcomers in the Toronto South area, with a focus on how the COVID-19 pandemic accelerated the sector’s shift to online and hybrid service delivery.

This is the third session in a 4-part webinar series exploring the transformative potential of AI in newcomer-serving sector, with a special focus on how AI can enhance our services and operations. In this session, Isar Nejadgholi, a Senior Research Scientist at the National Research Council Canada, provides an overview of her research into the potential applications of AI in the settlement sector.