Category: innovation

Recorded on April 20, 2021 - CLEO (Community Legal Education Ontario) staff members Fiona MacCool and Jesse Mark shared what CLEO is learning about when and how to use social media and video to help people understand their legal rights.

Settlement and integration service providers collect and use data on a daily basis. While the data we collect is essential, interpreting the meaning of the data can be a challenge. The AMSSA Lecture: Telling a Story Through Data Visualization will get you thinking about the data you collect and how you can use it to tell a story.

This 2019 webinar focused on enabling service transformation through digital transformation. It described how digital transformation is more than implementing software, developing a mobile app or upgrading digital infrastructure. It is about changing the way you provide services and enhance client outcomes, by leveraging digital capabilities.

This session focused on how cutting-edge technology has the potential to support and enhance current models of service delivery through automation and the application of solid data analysis. Presenters shared current and practical applications of AI and other technology innovations in the sector.

I'm sharing a bunch of really great workshop and webinar recordings along a loose theme - information seeking, sharing, and sense-making. Each of these recordings stand alone, but they are worth considering along this theme and all contribute to some aspect of it.

In this AMSSA Lecture: Francophone Immigration & Integration, Dr. Suzanne Huot discusses findings from her research,

What can be done to ensure low-income households can secure needed digital resources and reliable internet connectivity to excel during this trying time? What policy solutions can help enhance low-income communities’ access to quality internet?

This Language Advocacy Day panel focused on promising practices and lessons learned during the past year, including gaps and unaddressed issues, as well as the creation and distribution of effective multilingual information.

At the recent Metropolis conference, I was invited by World Education Services (WES) to participate on a panel looking at knowledge mobilization and knowledge management in the immigrant and refugee-serving sector. This panel highlighted the value of knowledge management and mobilization for informed decision-making within the settlement sector. Panelists discussed ways to balance knowledge mobilization while mitigating information fatigue, particularly as the pandemic has led to increased digital communication.