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Settlement agencies still have work to do to ensure they’re offering enough online services to newcomers, including using online channels to communicate with them before they arrive in Canada.

This paper provides evidence from the 2018 Canadian Internet Use Survey on the effect of social media usage, internet usage for employment search and internet usage for training purposes on the employment of immigrants relative to the Canadian-born.

On January 18, 2022, Richard Edelman unveiled findings from the 2022 Edelman Trust Barometer. For 19 years of the Edelman Trust Barometer NGOs have been the most trusted institution. You're still second this year, but it's worth looking at the nuances of where NGO/community organizations are trusted. He delves into some of that of those nuances in his presentation, and they're interesting.

The September 2021 Responsible Tech Summit focused on reducing the harms of technology, diversifying the tech pipeline, and ensuring that technology is aligned with the public interest.

Regarding innovation and interaction, some refer to this as big “I”, and little “i” innovation instead. Big “I” innovation refers to big or disruptive innovations that totally change the landscape of a business, its products or the dynamics of the market. In contrast, little “i” innovation refers more to incremental changes or improvements to businesses and products. Another way to look at little “i” innovation is as iteration.

In this Technology in Human Services podcast episode I chat with Aletheia Délivré about service and human centred design.

This article looks into ways in which existing studies address the possibilities and vulnerabilities of mobile communications, the social conditions, and the agency of refugees in engaging with mobile technologies in the different temporal and spatial dimensions of their migration trajectories.

Simply described, a hybrid service delivery model suggests a combination of in-person and online/remote (digital and non-digital) services for newcomers to Canada. It occurs when services are offered in-person as well as at a distance. It is both a tool and strategy that guides Settlement practitioners to determine how technology can be used effectively in service delivery, while ensuring support and room for in-person support.

Welcome to Episode 25 of the Technology in Human Services Podcast. In this episode I’m chatting with Anesh Daya, Edupreneur, ESL Disruptor, and Chief Innovation Officer of On the Spot Language, an Experiential Language Learning Program that guides and coaches English as a Second language learners to become independent language learners.