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This dissertation uncovers a dual accountability regime in Canadian settlement services, where relational, empathy‑driven practices coexist, and often clash, with rigid, number‑focused reporting demands. The work exposes a temporal bias that privileges speed and quantification, shaping data cultures, technology choices, and ultimately the quality of support offered to newcomers.

Apparently, this survey may close tonight so here it is with some comments from me. Context? From IRCC's slide deck: "The purpose of this presentation is to solicit your early thoughts and co-generate ideas about how we can adapt the Settlement and Resettlement Programs to better suit the needs of clients over the next few years in a context of reduced funding and lower immigration levels."

Putting aside the fact that the national call for proposals and resulting approval and implementation process was devastatingly chaotic, I found it useful to take a dive into the government of Canada's proactive disclosure site, focus on grants and contributions. This article includes projects I found that are digitally/tech related, which might be of interest to you.

This good idea comes from the Refugee 613 Using Digital Messaging to Support Newcomer Communities – A Toolkit for Individuals and Organizations. It outlines the use of a private Facebook group for francophone newcomers to Canada. Members can ask any question and get answers from settlement professionals within 48 hours on business days.

The Switchboard Confluence event in June 2025 brought together technology innovators and refugee resettlement professionals to reimagine newcomer support through emerging technologies. Participants shared practical tools, techniques, and examples of how ethical and affordable technologies can address current resettlement challenges, with an emphasis on reaching and serving clients who are not located in proximity to services and resources.

This environmental scan provides a detailed, sector-specific overview of AI adoption in Canadian settlement services, highlighting both the promise and the challenges of integrating AI in a human-centered, ethical, and collaborative manner. It provides actionable recommendations for organizations, policymakers, and researchers, and sets the stage for future work in this evolving area.

This research report details the Josoor Project, an Arab Community Centre of Toronto (ACCT) project aimed at improving settlement services for vulnerable newcomer and refugee women in Ontario.

The weekly roundup includes research, stories, and events of interest to the Canadian immigration and settlement community. Includes: Federal bill includes new security powers to tighten border, immigration system, Admissions of temporary foreign workers to Canada buck a recent trend, Quebec passes bill requiring immigrants to adopt shared values, Ontario unveils changes to provincial immigration nominee program, and more.

This is the fourth session in a 4-part webinar series exploring the transformative potential of AI in newcomer-serving sector, with a special focus on how AI can enhance our services and operations. In this session, Fernando Vitorino, Vice President, Information and Communication Technology Solutions & Services, Achēv and Aimee Holmes, Vice President, Data Strategy & Digital Solutions, presented their experiences of integrating AI into program and service delivery.