Category: innovation

On October 28, 2021, HelpSeeker hosted this panel discussion on the current state, opportunities, and risks inherent in using advanced technologies, such as Artificial Intelligence and Machine Learning, to measure, predict and drive social change.

During some work a few years ago on the digital messaging practices of immigrant and refugee-serving organizations and newcomers, I came across some really interesting research that just struck me as a great model. Building from this Smartphone Evaluation Framework theory, I proposed a similar Digital Messaging Evaluation Framework.

Regarding innovation and interaction, some refer to this as big “I”, and little “i” innovation instead. Big “I” innovation refers to big or disruptive innovations that totally change the landscape of a business, its products or the dynamics of the market. In contrast, little “i” innovation refers more to incremental changes or improvements to businesses and products. Another way to look at little “i” innovation is as iteration.

If you work with immigrants and refugees in Canada, chances are you're using WhatsApp to communicate with some of them. In this short video, I show you why you should consider moving to the WhatsApp Business app for your professional work.

In this Technology in Human Services podcast episode I chat with Aletheia Délivré about service and human centred design.

TechSoup/Public Good App House event. Explore solutions for translation, supporting LGBTQ+ asylum seekers, and connecting your clients with vital information and resources.

This post comes out of an interesting LinkedIn post and I thought it is probably something others are starting to look into. I'm not a lawyer, nor an expert in this area, but it's an area that definitely intersects with the Settlement Sector & Technology Task Group final report.

In this webinar, U.S.-based EdTech Center @ World Education shared examples of innovative models, strategies, and resources in remote adult ESOL instruction and support services they identified over a 6 month period (prior to June 2021).

This webinar introduces and focuses on no-code/low-code technology development at the July 2021 Catalyst Network Meetup. This term refers to the use of a collection of apps to develop digital services, with no or minimal coding involved. That's right, you don't need to be a designer or coder anymore to build good stuff!