Category: Digital Inclusion - digital literacy - sector research

Our preliminary report identified that settlement practitioners gradually acquired digital technology knowledge and integrated digital skills into service delivery. Digital literacy is a foundational skill that must be developed in a hybrid service delivery model, alongside established skill sets. This section reviews the discussions and available digital literacy frameworks to enhance support to digital inclusion in the sector.

Addressing digital inclusion is complex. It requires recognition of the challenge and sustained effort to address it. There is no single strategy or method that could address all populations’ needs. Instead, localization and customization of different programs in Service Providing Organizations (SPOs) requires flexibility. Digital inequity is multifaceted, and intersects with culture, gender, age, class, and educational background.

In this AMSSA Lecture: Francophone Immigration & Integration, Dr. Suzanne Huot discusses findings from her research,

Professor Nadia Caidi presents about newcomer information habits and what you can do to keep newcomers informed. In this presentation and conversation with Refugee613, she shared her research findings on newcomer information practices and strategies to reach newcomers effectively.

Held by the Centre for Community Based Research in partnership with the Evaluation Capacity Network at the University of Alberta. This webinar is part of a live event series for the Evaluating Refugee Programs project.

Now more than ever, we need intra and cross-sectoral knowledge mobilization. I believe all of these stories, reports, posts, and articles intersect with each other in many ways. But I don't have the time to build in active sense-making. I can just bring them to your attention in the hopes that something is of value to you.

This is a short list of existing and useful materials in and outside of the sector related to digital and hybrid service delivery. The list is merely at a starting point.

DiverseCity Counts features research that studies the levels and impact of diversity in leadership. The reports shed light on the representation of visible minorities and under-represented immigrants across sectors and reveal to us where progress is being made and where we’re falling behind.

In this webinar, the Refugee Research Network (RRN) explored the ways in which an ethics of care can complement dominant procedural ethics approaches to research and knowledge mobilization in migration contexts.