Category: innovation

A year ago I was invited to an IRCC online focus group on "how to position Canada’s immigration system as a global leader in client service excellence." Something it is increasingly not. It was part of IRCC's consultations last year, one of their thematic consultations, and I was happy to attend and provide feedback, as well as listen and learn form other participants. The entire experience makes me think of what engagement and a real relationship of trust and mutual respect could look like in our sector.

Workers who find the digital workplace more stressful are also more likely to experience burnout and poorer health. Can taking a mindful approach to technology improve digital workers’ wellbring?

It's not often (although it seems to be increasing) to get a glimpse into the inner workings and direction of federal government departments. IRCC is one of the least transparent. So it's delightful when we get a sense of their plans, especially in terms of how they might impact the work of our sector.

This 2019 AMSSA webinar focused on helping LINC teams understand the benefits and multiple approaches to online learning, as well as stay current on research and available supports. Presenters focused on the opportunities and barriers to using online and blended delivery for language training and address digital literacy, equity and access.

This 2021 Pathways to Prosperity conference workshop asked As we consider what is normal in a post-pandemic world, what have we learned about the long-term effectiveness of our adaptations, and for whom? What kind of social support can volunteers provide to help with this transition?

This 2023 ARAISA webinar is a presentation of the Wired: Evaluating Settlement Online (WESO) Toolkit. It focuses on key areas for settlement services, like capacity building, quality assessment, data analysis, and resource allocation.

This Pathways to Prosperity 2023 conference workshop examines the hybrid service model combining remote and in-person service delivery that developed during the pandemic.

This 2022 webinar from the Toronto South Local Immigration Partnership’s Newcomer Services Collaboration Working Group focuses on programs that have shifted to hybrid delivery, promising practices, and new and specialized functions on popular virtual platforms such as Zoom, Discord, and WhatsApp.

This year’s budget is titled “Fairness for Every Generation” so I might expect to see some depth to the government’s approach to digital inclusion compared to last year’s budget. There are bits, but not anything that resembles a needed whole-of-country digital inclusion strategy.