Category: innovation

A year ago I was invited to an IRCC online focus group on "how to position Canada’s immigration system as a global leader in client service excellence." Something it is increasingly not. It was part of IRCC's consultations last year, one of their thematic consultations, and I was happy to attend and provide feedback, as well as listen and learn form other participants. The entire experience makes me think of what engagement and a real relationship of trust and mutual respect could look like in our sector.

This 2019 AMSSA webinar focused on helping LINC teams understand the benefits and multiple approaches to online learning, as well as stay current on research and available supports. Presenters focused on the opportunities and barriers to using online and blended delivery for language training and address digital literacy, equity and access.

This 2023 Peel Newcomer Strategy session outlines and provides suggestions on how settlement sector can better promote their services to newcomers arriving in their community.

This 2023 ARAISA webinar is a presentation of the Wired: Evaluating Settlement Online (WESO) Toolkit. It focuses on key areas for settlement services, like capacity building, quality assessment, data analysis, and resource allocation.

Metropolis happened. Maybe you went. Maybe you didn't. Either way, you're interested in following up on some of the digital, tech, comms, hybrid discussions that started there, presentations that happened and will never be shared beyond the room they took place in, or you're just curious about what interesting things other folks are doing. On April 3, 2024 some of us got together to chat and share.

In this December 2018 video I thought out loud about the future of immigrant/refugee settlement work, but really human service more broadly. We've learned a lot since then. Experienced a lot. I thought it would be interesting to reshare this 2018 reflection now to see where we're at. And not much has changed.

In these 2023 Future Skills Centre’s Community of Practice webinars Danny Mirza, Lead Career Consultant at Coventry University, UK, showcased how artificial intelligence (AI) tools (with a focus on ChatGPT) can be used to automate tasks and improve client engagement and career readiness.

This report explored the contexts in which IRCC Settlement Program services could be offered online, which newcomer clients could be best-served through remote services, and whether online services can be offered in a responsive, effective, and efficient way.

The WESO project's client digital literacy experiment sought to answer a simple but complex question: what is the bare minimum training for Newcomers that would improve the likelihood that they might access online services? The ultimate goal of the training was to change clients’ behaviour and get them to use online/digital services.