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Despite the importance of immigrants for the Canadian economy and national identity, it remains to be seen if immigrants are engaged in the development of policies, services and technological tools that impact them. This article suggests that they should be included and engaged.

Hosted by Civic Tech Toronto, City of Toronto staff who work in technology services share an overview of some of City Council’s priorities, providing an update on Toronto's Digital Infrastructure Strategic Framework.

For internationally trained health-care professionals faced with unemployment and underemployment in the Canadian labour market, digital platforms offer the possibility of finding jobs in the industry they are trained in.

I recently shared episode of my Technology in Human Services podcast where I speak with Meenakshi (Meena) Das about not just focusing on AI, but Human-centric AI. It generated some great comments from a couple of people working on AI projects in their organizations, building on and adding to Meenakshi’s insights, which I wanted to share here.

I was honoured to be asked to present at The Immigrant Education Society's event Celebrate e-Learning with TIES: Innovation + Inspiration in the Nonprofit Sector. My presentation focused on exploring how to get the word out/promote the great work language professionals are doing not just to Newcomers, but also to other sector organizations.

Welcome to episode 34 of the Technology in Human Services podcast. In this episode I speak with Tim Lockie. Tim has developed a new way to ensure that nonprofits factor people in their technology plans and that's what we talk about in this conversation, along with a healthy dose of how and why you should become better at making decisions with your own data.

The weekly roundup includes research, stories, and events of interest to the Canadian immigration and settlement community. Includes: Transitioning to online applications for permanent residence, Easier access to permanent residence for physicians in Canada to help address doctor shortages, Alternative Federal Budget 2023: Rising to the challenge, Influence of a Global Pandemic for Ontario Newcomers: Challenges and Experiences during the COVID-19 Pandemic, Canada’s immigration minister leaves door open to extending Afghan resettlement programs, and more.

Enabling innovation means that Service Provider Organizations' (SPOs’) skills, commitment, and desire to innovate are supported with a shared innovation mindset, enhanced data skills and use, and continued funding.

I’ve found that when it comes to technology and our sector we make far too many assumptions based on anecdote rather than data. Of course, our work should be guided by both. I’m a big believer in qualitative and quantitative feedback and data. But we should be using both when we’re coming to conclusions that guide our move to a hybrid service delivery model.