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This site provides information and a listing of practical projects, and client-facing tools, resources, and toolkits frontline workers can use as they progress towards digital transformation and hybrid/blended service delivery.

I participated on a panel at the Atlantic Regional Settlement Conference recently - 2022 Summit: Navigating Disruption and the Future of Settlement. Here is a summary of my presentation (not much new if you already follow my work, a bit of a summary).

The weekly roundup includes research, stories, and events of interest to the Canadian immigration and settlement community. Includes: Report unpacks why too many Arab women are struggling professionally, OCASI and BMRC releases pandemic response survey findings, Healthcare gig platforms help migrant workers survive but at what cost?, Canada so far resettles 12,605 of promised 40,000 Afghan refugees, and more.

Immigrant and Refugee-serving folks in Canada, follow-up from the Settlement Sector and Technology Task Group is here! Here is an Invitation to apply to the National Steering Committee on Technology (NSCT). Applications are open between Feb 15 to Feb 25, 2022.

The OCASI ImmSectorRoundtables discussion series is an opportunity for settlement practitioners to get together virtually and examine issues as they relate to service delivery in the im/migrant and refugee serving sector. In this January 2022 event, three panelists looked at the state of innovation in the sector.

This December 2, 2021 event was an invitation to share what it would look like if you could wave a magic wand and change the way we meet the needs of Newcomers and to shift the way your organization, funder, sector are serving Newcomers now. We are imagining a new way for our sector to come together and imagine equitable futures. We call this community the Futures of Settlement.

The Virtual Care Equity Matrix outlines key equity issues that must be addressed address in the delivery of virtual care. It highlights the conditions necessary for everyone to access high quality, timely, equitable, and person-centred virtual care.

On September 22, 2021, The WE Value Partnership project held their WE Value Partnership Final Forum. Project staff provide a recap of where we have been and a sneak peek into some of the work that they hope to undertake in the coming months. I was honoured to provide a keynote presentation covering the potential and future of technology in the sector.

Regarding innovation and interaction, some refer to this as big “I”, and little “i” innovation instead. Big “I” innovation refers to big or disruptive innovations that totally change the landscape of a business, its products or the dynamics of the market. In contrast, little “i” innovation refers more to incremental changes or improvements to businesses and products. Another way to look at little “i” innovation is as iteration.