Category: innovation

Settlement and integration service providers collect and use data on a daily basis. While the data we collect is essential, interpreting the meaning of the data can be a challenge. The AMSSA Lecture: Telling a Story Through Data Visualization will get you thinking about the data you collect and how you can use it to tell a story.

This session focused on how cutting-edge technology has the potential to support and enhance current models of service delivery through automation and the application of solid data analysis. Presenters shared current and practical applications of AI and other technology innovations in the sector.

In this March 29, 2021 AMSSA Lecture: Settlement Sector and Technology, we discussed themes from the Task Group’s findings.

This Language Advocacy Day panel focused on promising practices and lessons learned during the past year, including gaps and unaddressed issues, as well as the creation and distribution of effective multilingual information.

At the recent Metropolis conference, I was invited by World Education Services (WES) to participate on a panel looking at knowledge mobilization and knowledge management in the immigrant and refugee-serving sector. This panel highlighted the value of knowledge management and mobilization for informed decision-making within the settlement sector. Panelists discussed ways to balance knowledge mobilization while mitigating information fatigue, particularly as the pandemic has led to increased digital communication.

The Ontario Centre of Excellence for Child and Youth Mental Health (the Centre) and Children’s Mental Health Ontario (CMHO) have compiled some useful resources, including Evaluating and improving e-mental health services. These 2 webinars share their findings and what they've learned.

The focus of this lecture is on interactive exercises to build connections with online participants (including service provider staff, partners, and clients) and creative ways to facilitate powerful online meetings.

This episode touches interesting themes: ELL service providers and volunteers support literacy learners, newcomers with multiple barriers, and learners with low digital literacy skills. Experts in working with volunteers explain key aspects of working effectively with the volunteers who are essential to success. The podcast touches on improvisations made to program delivery during the pandemic, and a future with blended learning in the context of the specialized needs of multi-barriered individuals.

Community-led, hyperlocal communications are those that are developed by and for members of narrowly defined local communities. In this webinar, community leaders will discuss their experiences with this messaging approach and will share tools you can use in your own communications work.